Shipping & Returns

 

We hope you love what you ordered from AnaClare and we want you to be satisfied with every purchase. If you are not satisfied with your purchase, please use our authorized 3rd party return system called Redo. Please follow the guidelines for using Redo below:  

To start a return or exchange, click REDO here.

1) If you purchased Redo, click the Redo link here for a prepaid return shipping label for unlimited exchanges and/or store credit only. 

2) If you purchased Redo, and would like to return your item for a refund to your original purchase payment, please click Redo link here to purchase a DISCOUNTED return shipping label. AnaClare does NOT pay for shipping on returned items. Shipping costs are non refundable. 

3) If you did NOT purchase Redo but would like to make a return, exchange or receive store credit for an item, you can still purchase a DISCOUNTED shipping label through Redo for your return or exchange. Please click Redo here to start a return/exchange. 

4) If you did NOT purchase Redo and you prefer to ship the return product by your own means, please fill out a Return Authorization form and include it with your returned merchandise. (click here for the form)

 

Shipping costs are not refundable. 

Products must be in the original condition (never worn, washed or altered) and must have all of the original tags. 

Redo is valid for 30 days after the purchase. You will receive your refund back on your original form of payment within 30-60 days. NO returns, exchanges or store credits will be given after 30 days of purchase. Sale products at 50% or more discount are NOT eligible for return and are FINAL SALE. 

Damage, Order Error
If we sent you the wrong size or the product was damaged please accept our apologies and we will do our best to make your order right Including but not limited to sending you a prepaid postal label to return the product and shipping your order at no charge.

Shipping Carriers
We ship USPS & UPS. We do offer expedited shipping 3-day priority USPS at $17.95 subject to weight.

Please note, UPS does not deliver to a P.O. Box.

If you have any questions regarding a return, please contact us at 855-933-7436 or email us at hello@anaclare.com